How to reach us
- Email: [email protected] — support, bugs, feature requests and business enquiries all go here.
- In-app: the iOS app's Settings has a report option that attaches diagnostics automatically — usually the fastest route.
When reporting a problem, include this
Sonos setups vary a lot. These five usually pin it down in one round instead of three:
- Sonos model and system version: S1 or S2, and which speakers.
- Control path: cloud, local Bridge, or both.
- iOS version and app build number.
- The exact error text: "it doesn't work" is not enough; the literal message is.
- Scope: every room or just one; always, or only recently.
Most questions are already answered
- Sonos speakers not showing up
- Sonos grouping not working
- Sonos keeps dropping off Wi-Fi
- Setting up the local Bridge in Docker
- All guides
Response times
ZoneFoundry is run by one person, so there is no 24/7 support desk. Email is normally answered within one working day. If something is broken for everyone, the fix comes before the replies. Please don't send the same report several times.