Sonos 加唔到本地音乐库:913 / 900 / 1001 逐个拆Sonos 加唔到本地音樂庫:913 / 900 / 1001 逐個拆Sonos Can't Add Your Music Library: Error 913, 900, 1001 and the Rest

Error 913 係咩意思？Error 913 係咩意思？What does Sonos error 913 mean?

呢个係最常见嗰个。官方定义好明确:**Sonos 只接受 SMBv2 或者 SMBv3**,你个共享用紧 SMBv1 就会出 913。呢個係最常見嗰個。官方定義好明確:**Sonos 只接受 SMBv2 或者 SMBv3**,你個共享用緊 SMBv1 就會出 913。This is the one people hit most. The official definition is precise: Sonos only accepts SMBv2 or SMBv3, so a share still running SMBv1 produces a 913.

• **NAS 出 913** —— 去 NAS 嘅设定入面把 SMB 版本改成 v2 或者 v3(每部 NAS 嘅位置唔同,查返佢自己嘅说明)。**NAS 出 913** —— 去 NAS 嘅設定入面把 SMB 版本改成 v2 或者 v3(每部 NAS 嘅位置唔同,查返佢自己嘅說明)。913 from a NAS — change the SMB setting on the NAS to v2 or v3. Where that lives differs by brand, so check its own manual.
• **Mac / Windows 出 913** —— 多数係因为你喺桌面版 Sonos App 拣咗「Music folder」或者「Another folder or drive connected to my computer」。**呢两个选项已经唔再支援。**要改成:自己喺系统度把音乐资料夹共享出网络,然后用网络路径加入。**Mac / Windows 出 913** —— 多數係因為你喺桌面版 Sonos App 揀咗「Music folder」或者「Another folder or drive connected to my computer」。**呢兩個選項已經唔再支援。**要改成:自己喺系統度把音樂資料夾共享出網絡,然後用網絡路徑加入。913 from a Mac or PC — usually because you picked "Music folder" or "Another folder or drive connected to my computer" in the desktop Sonos app. Those two options are no longer supported. Share the folder on the network yourself, then add it by its network path instead.

网络路径长成咁:主机名叫 MyComputer、共享资料夹叫 Music Folder,路径就係 \\MyComputer\Music Folder。網絡路徑長成咁:主機名叫 MyComputer、共享資料夾叫 Music Folder,路徑就係 \\MyComputer\Music Folder。A network path looks like this: if the host is called MyComputer and the shared folder is Music Folder, the path is \\MyComputer\Music Folder.

「揾唔到电脑」/「冇回应」/「拒绝连接」 —— 三层唔同「揾唔到電腦」/「冇回應」/「拒絕連接」 —— 三層唔同Found / responding / refused — three different layers

呢三句最易撈埋,但佢哋讲紧完全唔同嘅嘢:呢三句最易撈埋,但佢哋講緊完全唔同嘅嘢:These three get conflated constantly, and they are saying entirely different things:

• **「Computer could not be found」/「Unable to connect」** —— Sonos 喺网络上**根本揾唔到**部机。九成係电脑或者 NAS 熄咗、或者训着咗。Windows 去 设置 → 系统 → 电源和电池;macOS 去 系统设置 → 电池 / 节能,把睡眠关掉。**「Computer could not be found」/「Unable to connect」** —— Sonos 喺網絡上**根本揾唔到**部機。九成係電腦或者 NAS 熄咗、或者瞓着咗。Windows 去 設定 → 系統 → 電源和電池;macOS 去 系統設定 → 電池 / 節能,把睡眠閂咗。"Computer could not be found" / "Unable to connect" — Sonos cannot see the host at all. Nine times out of ten it is powered off or asleep. On Windows: Settings → System → Power & battery. On macOS: System Settings → Battery or Energy. Turn sleep off.
• **「Not responding」** —— Sonos **睇到**部机,但部机唔理佢。呢个几乎一定係**防火墙**:主机自己嘅安全软件挡住咗档案共享。行去配置防火墙,唔使再查网络。**「Not responding」** —— Sonos **睇到**部機,但部機唔理佢。呢個幾乎一定係**防火牆**:主機自己嘅安全軟件擋住咗檔案共享。行去配置防火牆,唔使再查網絡。"Not responding" — Sonos can see the host but the host is ignoring the request. This is almost always a firewall: security software on that machine is blocking file sharing. Go straight to the firewall; the network itself is fine.
• **「Computer refused the connection」** —— 呢个成因好特别:**网络上有两台同名主机**,路由器把 Sonos 指咗去错嗰台。先重启路由器试下;仲係咁就要改其中一台嘅主机名。**「Computer refused the connection」** —— 呢個成因好特別:**網絡上有兩台同名主機**,路由器把 Sonos 指咗去錯嗰台。先重啟路由器試下;仲係咁就要改其中一台嘅主機名。"Computer refused the connection" — this one has an unusual cause: two machines on the network share a hostname, and the router is sending Sonos to the wrong one. Reboot the router first; if it persists, rename one of them.
• **「Access denied」** —— Sonos 去到咗,但权限唔畀入。移除个库再重新加一次(令权限重新协商),检查防火墙,公司电脑就问返 IT。**「Access denied」** —— Sonos 去到咗,但權限唔畀入。移除個庫再重新加一次(令權限重新協商),檢查防火牆,公司電腦就問返 IT。"Access denied" — Sonos got there but permissions turned it away. Remove and re-add the library so permissions are renegotiated, check the firewall, and on a work machine ask your IT team.

Error 1001 / 1002 又係咩问题？Error 1001 / 1002 又係咩問題？What do errors 1001 and 1002 mean?

呢两个通常唔係「加唔到」,而係「用用下断咗」。官方讲法係主机离线、或者维持唔到稳定嘅网络连接。三样嘢查:主机有冇醒住、如果主机行 Wi-Fi 咁信号够唔够强、以及防火墙有冇挡。呢兩個通常唔係「加唔到」,而係「用用下斷咗」。官方講法係主機離線、或者維持唔到穩定嘅網絡連接。三樣嘢查:主機有冇醒住、如果主機行 Wi-Fi 咁信號夠唔夠強、以及防火牆有冇擋。These two usually show up as "it worked and then stopped" rather than "it won't add". Sonos describes them as the host being offline or unable to hold a reliable connection. Three things to check: the host is awake, its Wi-Fi signal is strong if it is not wired, and the firewall is not interfering.

放音乐库嗰部机,最好用**有线**接返路由器。本地库係一次过传成个档案,对连接稳定性嘅要求比串流高好多。放音樂庫嗰部機,最好用**有線**駁返路由器。本地庫係一次過傳成個檔案,對連接穩定性嘅要求比串流高好多。Whatever hosts the library is best on a wired connection to the router. Local library playback pulls whole files and is far less forgiving of a flaky link than streaming is.

Error 900 点解只出现喺 Windows？Error 900 點解只出現喺 Windows？What is error 900, and why Windows only?

900 指嘅係 Windows 嘅 Server 服务:佢想开个共享,但个 stack 空间唔够。官方修法係改注册表入面 IRPStackSize 呢一项嘅数值。900 指嘅係 Windows 嘅 Server 服務:佢想開個共享,但個 stack 空間唔夠。官方修法係改註冊表入面 IRPStackSize 呢一項嘅數值。A 900 points at the Windows Server service: it is trying to create the share but does not have enough stack space. The official fix is to raise IRPStackSize in the Windows Registry.

**改注册表有风险,改错会搞坏部机。**如果你唔熟呢件事,唔好照住网上教程做 —— 直接联络 Sonos 支持,佢哋会带你行。呢个係全篇唯一一个我哋建议唔好自己动手嘅修法。**改註冊表有風險,改錯會搞壞部機。**如果你唔熟呢件事,唔好照住網上教程做 —— 直接聯絡 Sonos 支援,佢哋會帶你行。呢個係成篇唯一一個我哋建議唔好自己動手嘅修法。Editing the registry carries real risk and a wrong edit can damage the machine. If you are not comfortable there, don't follow a tutorial you found — contact Sonos support and let them walk you through it. This is the one fix on this page we suggest you don't do yourself.

加到咗但见唔到新歌，係咪坏咗？加到咗但見唔到新歌，係咪壞咗？It's added but new music doesn't show — is it broken?

呢个唔係故障。Sonos 读嘅係**索引**,唔係即时扫描资料夹。你加咗歌、改咗封面、整咗新歌单,都要手动叫佢重建索引先见到。呢個唔係故障。Sonos 讀嘅係**索引**,唔係即時掃描資料夾。你加咗歌、改咗封面、整咗新歌單,都要手動叫佢重建索引先見到。This is not a fault. Sonos reads an index rather than scanning the folder live, so new tracks, changed artwork and new playlists only appear once you rebuild it.

• **iOS / Android App** —— 设置 → Music Library → Scan for New Content。**iOS / Android App** —— 設定 → Music Library → Scan for New Content。iOS / Android app — Settings → Music Library → Scan for New Content.
• **S1 Controller** —— 设置 → System → Music Library → Update Music Index Now。**S1 Controller** —— 設定 → System → Music Library → Update Music Index Now。S1 Controller — Settings → System → Music Library → Update Music Index Now.
• **macOS / Windows App** —— Manage 选单 → Update Music Library Now。**macOS / Windows App** —— Manage 選單 → Update Music Library Now。macOS / Windows app — the Manage menu → Update Music Library Now.

库大嘅话,重建索引要几分钟。如果你成日改动,可以设定定时自动更新,省返每次手动嗰步。庫大嘅話,重建索引要幾分鐘。如果你成日改動,可以設定定時自動更新,慳返每次手動嗰步。On a large library the rebuild takes several minutes. If you change things often, schedule automatic index updates and skip the manual step.

一张表对返成因一張表對返成因The whole thing as one table

• **Error 913** → 共享协议係 SMBv1,或者用咗桌面 App 已废弃嘅两个选项 → 改 SMB 版本 / 改用网络路径**Error 913** → 共享協議係 SMBv1,或者用咗桌面 App 已廢棄嘅兩個選項 → 改 SMB 版本 / 改用網絡路徑Error 913 → the share is on SMBv1, or you used one of the two retired desktop-app options → change the SMB version, or add by network path
• **Error 900** → Windows Server 服务 stack 唔够 → 改注册表(建议交畀官方)**Error 900** → Windows Server 服務 stack 唔夠 → 改註冊表(建議交畀官方)Error 900 → not enough stack for the Windows Server service → a registry edit (better left to support)
• **Error 1001 / 1002** → 主机离线或者连唔稳 → 唤醒主机、行有线、查防火墙**Error 1001 / 1002** → 主機離線或者連唔穩 → 喚醒主機、行有線、查防火牆Errors 1001 / 1002 → host offline or unstable → wake it, wire it, check the firewall
• **Computer could not be found** → 主机熄咗或者训着 → 关掉睡眠**Computer could not be found** → 主機熄咗或者瞓着 → 閂咗睡眠Computer could not be found → host off or asleep → disable sleep
• **Not responding** → 防火墙挡住档案共享 → 配置防火墙**Not responding** → 防火牆擋住檔案共享 → 配置防火牆Not responding → firewall blocking file sharing → configure the firewall
• **Refused the connection** → 网络上有两台同名主机 → 重启路由器 / 改主机名**Refused the connection** → 網絡上有兩台同名主機 → 重啟路由器 / 改主機名Refused the connection → duplicate hostname on the network → reboot the router, or rename one host
• **Access denied** → 共享权限唔啱 → 移除重加 / 查防火墙 / 问 IT**Access denied** → 共享權限唔啱 → 移除重加 / 查防火牆 / 問 ITAccess denied → sharing permissions wrong → remove and re-add, check the firewall, ask IT

一开始就少踩坑嘅三个做法一開始就少踩坑嘅三個做法Three things that prevent most of this

• **用 NAS,唔好用手提电脑。**手提电脑会训、会畀人揦走、会切换 Wi-Fi;NAS 一直醒住又行有线。上面一半嘅错误根源都係「部机唔喺度」。**用 NAS,唔好用手提電腦。**手提電腦會瞓、會畀人揦走、會切換 Wi-Fi;NAS 一直醒住又行有線。上面一半嘅錯誤根源都係「部機唔喺度」。Host it on a NAS, not a laptop. Laptops sleep, get carried off and switch networks; a NAS stays awake and wired. Half the errors above come down to "the host wasn't there".
• **建库嘅时候就把主机名改成独一无二。**「refused the connection」呢个错好难自己联想到,但预防只係改个名嘅功夫。**建庫嘅時候就把主機名改成獨一無二。**「refused the connection」呢個錯好難自己聯想到,但預防只係改個名嘅功夫。Give the host a unique name when you set it up. "Refused the connection" is nearly impossible to reason your way to, and preventing it costs one rename.
• **一开始就用网络路径加,唔好行桌面 App 嗰两个捷径。**嗰两个已经唔支援,而失败嗰阵报出嚟嘅係 913 —— 一个完全指唔到「你拣错咗入口」嘅错误码。**一開始就用網絡路徑加,唔好行桌面 App 嗰兩個捷徑。**嗰兩個已經唔支援,而失敗嗰陣報出嚟嘅係 913 —— 一個完全指唔到「你揀錯咗入口」嘅錯誤碼。Add by network path from the start rather than the two desktop-app shortcuts. They are no longer supported, and when they fail they report a 913 — an error code that gives no hint you picked a retired route.

最后一句提醒:本地音乐库同串流服务係两条完全独立嘅路。串流播得、本地播唔到,唔代表网络有事;反过嚟亦一样。判问题属边一边,慳返你一大半时间。最後一句提醒:本地音樂庫同串流服務係兩條完全獨立嘅路。串流播得、本地播唔到,唔代表網絡有事;反過嚟亦一樣。判問題屬邊一邊,慳返你一大半時間。One closing reminder: your local library and your streaming services are entirely separate paths. Streaming working while the library fails does not implicate the network, and the reverse holds too. Deciding which side a problem sits on saves you most of the work.

官方参考官方參考Official references

• 把音乐库加入 Sonos(官方)把音樂庫加入 Sonos(官方)Add your music library to Sonos (official)
• Error 913Error 913Error 913
• Error 1001 / 1002Error 1001 / 1002Error 1001 and 1002
• 用 NAS 配 Sonos用 NAS 配 SonosUse a NAS drive with Sonos
• 更新音乐库索引更新音樂庫索引Update your music library