Spotify 喺 Sonos 上出事:先分清你行紧边条路Spotify 喺 Sonos 上出事:先分清你行緊邊條路Spotify Not Working on Sonos? Find Out Which of the Two Paths Broke

你行紧边条路？两条要先分清你行緊邊條路？兩條要先分清Which of the two routes are you on?

• **Spotify Connect** —— 你喺 **Spotify App** 入面撳个「连接装置」图示,拣 Sonos 房间。控制权喺 Spotify App。**Spotify Connect** —— 你喺 **Spotify App** 入面㩒個「連接裝置」圖示,揀 Sonos 房間。控制權喺 Spotify App。Spotify Connect — you tap the connect icon inside the Spotify app and pick a Sonos room. Control stays in the Spotify app.
• **喺 Sonos App 入面加咗 Spotify 做服务** —— 你喺 **Sonos App** 入面搜歌、拣歌单。控制权喺 Sonos App。**喺 Sonos App 入面加咗 Spotify 做服務** —— 你喺 **Sonos App** 入面搜歌、揀歌單。控制權喺 Sonos App。Spotify added as a service inside the Sonos app — you search and pick playlists in the Sonos app. Control stays there.

**判据一句话:你係喺边个 App 揿播放?**答案就係你行紧嗰条路。两条路可以同时存在,亦可以只有一条坏。**判據一句話:你係喺邊個 App 㩒播放?**答案就係你行緊嗰條路。兩條路可以同時存在,亦可以只有一條壞。The test is one question: which app did you press play in? That is the route you are on. Both can exist at once, and only one of them may be broken.

Spotify Connect:Sonos 唔见咗Spotify Connect:Sonos 唔見咗Spotify Connect: Sonos isn't in the list

呢个係最多人搜嗰个。Spotify Connect 靠嘅係**同一个本地网络**上嘅装置发现 —— 唔係靠你个 Spotify 帐户。所以问题几乎一定喺网络嗰边:呢個係最多人搜嗰個。Spotify Connect 靠嘅係**同一個本地網絡**上嘅裝置發現 —— 唔係靠你個 Spotify 帳戶。所以問題幾乎一定喺網絡嗰邊:This is the most-searched version of the problem. Spotify Connect relies on device discovery across the same local network — not on your Spotify account. So the cause is almost always on the network side:

• **手机同音箱唔喺同一个网段** —— 最常见係手机连咗访客 Wi-Fi、或者连咗 5GHz 而音箱喺 2.4GHz 而两者被路由器隔离。**手機同喇叭唔喺同一個網段** —— 最常見係手機連咗訪客 Wi-Fi、或者連咗 5GHz 而喇叭喺 2.4GHz 而兩者被路由器隔離。Phone and speaker are on different subnets — usually the phone joined a guest network, or it is on 5 GHz while the speaker is on 2.4 GHz and the router isolates the two.
• **手机开住 VPN** —— VPN 会截走本地发现流量。关掉再试,呢一步花五秒。**手機開住 VPN** —— VPN 會截走本地發現流量。閂咗再試,呢一步花五秒。A VPN is on — it intercepts local discovery traffic. Turning it off takes five seconds and rules this out.
• **路由器嘅 AP 隔离 / 客户端隔离开咗** —— 呢个设定专门阻止同一网络上嘅装置互相见到,係 Connect 嘅天敌。**路由器嘅 AP 隔離 / 客戶端隔離開咗** —— 呢個設定專門阻止同一網絡上嘅裝置互相見到,係 Connect 嘅天敵。AP isolation or client isolation is enabled on the router — that setting exists specifically to stop devices on one network from seeing each other, which is exactly what Connect needs.
• **Spotify App 或者 Sonos 软件太旧** —— 两边都更新到最新。**Spotify App 或者 Sonos 軟件太舊** —— 兩邊都更新到最新。An old Spotify app or old Sonos software — update both.

一个快速验证:如果 **Sonos App 自己见到晒所有房间、播得**,但 Spotify App 见唔到 —— 咁就证实咗音箱冇事,问题喺你部手机同网络之间。一個快速驗證:如果 **Sonos App 自己見到晒所有房間、播得**,但 Spotify App 見唔到 —— 咁就證實咗喇叭冇事,問題喺你部手機同網絡之間。A quick check: if the Sonos app itself sees every room and plays fine but the Spotify app cannot see them, you have confirmed the speakers are healthy and the problem sits between your phone and the network.

Sonos App 入面加唔到 SpotifySonos App 入面加唔到 SpotifyCan't add Spotify inside the Sonos app

呢条路同网络无关,係**帐户授权**。加服务嗰阵 Sonos 会带你去 Spotify 登入并授权;失败通常係以下几种:呢條路同網絡無關,係**帳戶授權**。加服務嗰陣 Sonos 會帶你去 Spotify 登入並授權;失敗通常係以下幾種:This route has nothing to do with the network — it is account authorisation. Adding the service sends you to Spotify to sign in and approve; failures usually come down to:

• **授权过期** —— 用咗一段时间之后突然播唔到,多数係呢个。喺 Sonos App 把 Spotify 移除,再重新加一次。**授權過期** —— 用咗一段時間之後突然播唔到,多數係呢個。喺 Sonos App 把 Spotify 移除,再重新加一次。An expired authorisation — the usual cause when it worked for a while and then stopped. Remove Spotify in the Sonos app and add it again.
• **登入咗错嘅 Spotify 帐户** —— 想换帐户就要先移除再加,唔可以喺原本嗰个上面直接换。**登入咗錯嘅 Spotify 帳戶** —— 想換帳戶就要先移除再加,唔可以喺原本嗰個上面直接換。The wrong Spotify account is linked — switching accounts means removing the service and re-adding it, not editing the existing entry.
• **授权页开唔到** —— 授权要行浏览器。如果你部手机装咗代理或者广告拦截,可能会挡住登入页。**授權頁開唔到** —— 授權要行瀏覽器。如果你部手機裝咗代理或者廣告攔截,可能會擋住登入頁。The authorisation page won't load — it opens in a browser, and a proxy or content blocker on the phone can stop the sign-in page from loading.

Sonos 用 Spotify 一定要 Premium 吗？Sonos 用 Spotify 一定要 Premium 嗎？Do I need Spotify Premium for Sonos?

好多人以为一定要 Premium 先用得。**唔係** —— Sonos 同时支援 Spotify Free 同 Premium。免费帐户可以喺 Sonos App 入面搜艺人、专辑同歌单。好多人以為一定要 Premium 先用得。**唔係** —— Sonos 同時支援 Spotify Free 同 Premium。免費帳戶可以喺 Sonos App 入面搜藝人、專輯同歌單。A lot of people assume Premium is required. It is not — Sonos supports both Spotify Free and Premium, and a free account can search artists, albums and playlists inside the Sonos app.

但免费帐户有一条会令人以为「坏咗」嘅限制:**每小时只可以跳过六首**。跳到第七首冇反应,唔係故障,係去到额度。但免費帳戶有一條會令人以為「壞咗」嘅限制:**每小時只可以跳過六首**。跳到第七首冇反應,唔係故障,係去到額度。There is one free-account limit that reads like a fault: six skips per hour. When the seventh skip does nothing, that is the cap, not a bug.

Lossless 开咗但冇效，差咗咩？Lossless 開咗但冇效，差咗咩？Spotify Lossless isn't kicking in — what's missing?

Spotify Lossless 喺 Sonos 上最高 24-bit / 44.1 kHz FLAC,Sonos App 同 Spotify Connect 两条路都支援。但**要开两次先生效**,好多人只开咗一次:Spotify Lossless 喺 Sonos 上最高 24-bit / 44.1 kHz FLAC,Sonos App 同 Spotify Connect 兩條路都支援。但**要開兩次先生效**,好多人只開咗一次:Spotify Lossless on Sonos goes up to 24-bit / 44.1 kHz FLAC, over both routes. But it has to be enabled twice, and most people only do it once:

• **第一次:喺 Spotify App 度开** —— Profile 图示 → Settings & Privacy → Media Quality,拣好边种情况下用 lossless(Wi-Fi / 流动数据 / 已下载)。**第一次:喺 Spotify App 度開** —— Profile 圖示 → Settings & Privacy → Media Quality,揀好邊種情況下用 lossless(Wi-Fi / 流動數據 / 已下載)。First, in the Spotify app — Profile icon → Settings & Privacy → Media Quality, then choose where lossless applies (Wi-Fi, cellular, downloads).
• **第二次:喺个别 Sonos 产品上开** —— 喺 Spotify App 播住一首 lossless 歌,撳左下角连接图示 → 拣 Sonos 房间 → 再撳一次连接图示 → 撳房间名旁边嘅 > → Change Quality。**第二次:喺個別 Sonos 產品上開** —— 喺 Spotify App 播住一首 lossless 歌,㩒左下角連接圖示 → 揀 Sonos 房間 → 再㩒一次連接圖示 → 㩒房間名旁邊嘅 > → Change Quality。Second, on the individual Sonos product — with a lossless track playing in the Spotify app, tap the connect icon at the bottom left, pick the Sonos room, tap the connect icon again, tap the > beside the room name, then Change Quality.

两个硬性条件:**要 Spotify Premium**,而且**要用 iOS / Android 版嘅 Sonos App**。**S1 controller 同只支援 S1 嘅产品冇 lossless**,呢一点冇得绕。兩個硬性條件:**要 Spotify Premium**,而且**要用 iOS / Android 版嘅 Sonos App**。**S1 controller 同只支援 S1 嘅產品冇 lossless**,呢一點冇得繞。Two hard requirements: Spotify Premium, and the iOS or Android Sonos app. The S1 controller and S1-only products do not support lossless at all, and there is no way around that.

播播下断咗、或者跳歌播播下斷咗、或者跳歌Cutting out mid-playback

呢个症状同上面两条路都唔同 —— 佢係**播得到、但维持唔住**。分诊嘅关键係:**係咪只有 Spotify 咁?**呢個症狀同上面兩條路都唔同 —— 佢係**播得到、但維持唔住**。分診嘅關鍵係:**係咪只有 Spotify 咁?**This symptom belongs to neither route above — it starts fine and can't sustain. The diagnostic question is: does it only happen with Spotify?

• **只有 Spotify 断,其他服务同电台正常** —— 通常係授权或者服务侧问题。移除再加返 Spotify。**只有 Spotify 斷,其他服務同電台正常** —— 通常係授權或者服務側問題。移除再加返 Spotify。Only Spotify drops while other services and radio are fine — usually authorisation or something on the service's side. Remove and re-add Spotify.
• **咩都会断** —— 唔关 Spotify 事,係网络。去查 Wi-Fi 掉线嗰条线索,唔好再喺 Spotify 度兜。**咩都會斷** —— 唔關 Spotify 事,係網絡。去查 Wi-Fi 掉線嗰條線索,唔好再喺 Spotify 度兜。Everything drops — this is not about Spotify, it is the network. Follow the Wi-Fi dropout trail instead of circling back here.
• **只有用 Spotify Connect 嗰阵断,喺 Sonos App 入面播就冇事** —— 呢个係手机嘅问题:Connect 要你部手机一直参与,手机训着、走出范围、切咗网络都会断。**只有用 Spotify Connect 嗰陣斷,喺 Sonos App 入面播就冇事** —— 呢個係手機嘅問題:Connect 要你部手機一直參與,手機瞓着、行出範圍、切咗網絡都會斷。Only Spotify Connect drops while playing from inside the Sonos app is fine — that points at the phone. Connect keeps your phone in the loop, so sleep, walking out of range or switching networks all break it.

第三条尤其值得记住,因为佢解释咗一个好常见嘅错觉:「Sonos 唔稳」其实好多时係「我部手机行开咗」。想音乐唔受你部手机影响,就用 Sonos App 入面加返嘅服务播,唔好用 Connect。第三條尤其值得記住,因為佢解釋咗一個好常見嘅錯覺:「Sonos 唔穩」其實好多時係「我部手機行開咗」。想音樂唔受你部手機影響,就用 Sonos App 入面加返嘅服務播,唔好用 Connect。The third one is worth remembering, because it explains a common misreading: "Sonos is unreliable" is often really "I walked away with my phone". If you want playback that does not depend on your phone, play from the service added inside the Sonos app rather than over Connect.

点样换走 Sonos 上面嘅 Spotify 帐户？點樣換走 Sonos 上面嘅 Spotify 帳戶？How do I change the Spotify account linked to Sonos?

Sonos 唔畀你就住原本嗰个 Spotify 服务改帐户 —— 要**先移除,再重新加**。呢个係好多「点样换 Sonos 上面嘅 Spotify 帐户」搵唔到答案嘅原因:根本冇「换」呢个动作。Sonos 唔畀你就住原本嗰個 Spotify 服務改帳戶 —— 要**先移除,再重新加**。呢個係好多「點樣換 Sonos 上面嘅 Spotify 帳戶」搵唔到答案嘅原因:根本冇「換」呢個動作。Sonos does not let you swap the account on an existing Spotify entry — you remove it and add it again. That is why searching for how to change the Spotify account on Sonos turns up nothing useful: there is no change action, only remove and re-add.

顺带一提:移除服务只係断开授权,唔会影响你喺 Spotify 嗰边嘅歌单同收藏 —— 嗰啲存喺 Spotify,唔喺 Sonos。所以呢个动作嘅代价好细,遇到授权类问题唔使犹豫。順帶一提:移除服務只係斷開授權,唔會影響你喺 Spotify 嗰邊嘅歌單同收藏 —— 嗰啲存喺 Spotify,唔喺 Sonos。所以呢個動作嘅代價好細,遇到授權類問題唔使猶豫。Worth knowing: removing the service only breaks the authorisation. Your playlists and saved music live on Spotify's side, not on Sonos, so they are untouched. The cost of this step is low — don't hesitate over it when you suspect authorisation.

官方参考官方參考Official references

• Spotify 喺 Sonos(官方服务页)Spotify 喺 Sonos(官方服務頁)Spotify on Sonos (official service page)
• 播放 Spotify Lossless播放 Spotify LosslessPlaying Spotify Lossless audio on Sonos
• 音乐服务断续或者跳音樂服務斷續或者跳Music service audio stops or skips
• 播放问题总目录播放問題總目錄Audio playback issues