Sonos Trueplay 揾唔到 / 用唔到:点解,同点算Sonos Trueplay 揾唔到 / 用唔到:點解,同點算Sonos Trueplay Missing or Not Working: Why, and What to Do

Trueplay 到底做紧咩Trueplay 到底做緊咩What Trueplay actually does

佢用你部 iPhone / iPad 嘅麦克风,量度声音喺你间房入面点样撞墙、撞家具反射返嚟,然后按呢个结果调校音箱嘅输出。目标係「无论你把佢摆喺边,听落都啱」。整个过程大约**三分钟**,而且**只要部机唔搬位,一世调一次就够**。佢用你部 iPhone / iPad 嘅咪高峰,量度聲音喺你間房入面點樣撞牆、撞傢俬反射返嚟,然後按呢個結果調校喇叭嘅輸出。目標係「無論你把佢擺喺邊,聽落都啱」。成個過程大約**三分鐘**,而且**只要部機唔搬位,一世調一次就夠**。It uses the microphone in your iPhone or iPad to measure how sound reflects off the walls and furnishings in your room, then adjusts the speaker's output to match. The goal is for it to sound right wherever you have put it. The process takes about three minutes, and as long as the speaker stays where it is, you only ever need to do it once.

私隐上值得一提:官方讲明,调音係 Sonos 唯一一次会用你部装置嘅麦克风。私隱上值得一提:官方講明,調音係 Sonos 唯一一次會用你部裝置嘅咪高峰。Worth noting on privacy: Sonos states that tuning is the only time it uses your device's microphone.

点解 Trueplay 呢一项唔见咗？點解 Trueplay 呢一項唔見咗？Why is the Trueplay option missing?

按呢个次序对返,基本上一定揾到原因:按呢個次序對返,基本上一定揾到原因:Work down this list and you will almost always find the reason:

• **你用紧 Android** —— 完整 Trueplay 只有 iOS / iPadOS 有。Android 用户唯一嘅出路係下面讲嘅「快速调音」。**你用緊 Android** —— 完整 Trueplay 只有 iOS / iPadOS 有。Android 用戶唯一嘅出路係下面講嘅「快速調音」。You are on Android. Full Trueplay is iOS and iPadOS only. The one route open to Android users is quick tuning, covered below.
• **你部 iOS 装置行紧 beta 版** —— beta 版嘅 iOS / iPadOS 一律唔支援。**你部 iOS 裝置行緊 beta 版** —— beta 版嘅 iOS / iPadOS 一律唔支援。Your iOS device is running a beta. Beta versions of iOS and iPadOS are excluded across the board.
• **你部机太新** —— Sonos 要为每一款装置嘅内置麦克风做一份调音 profile,未测完之前,新出嘅 iPhone / iPad 係唔支援嘅。呢个唔係 bug,係要等。**你部機太新** —— Sonos 要為每一款裝置嘅內置咪高峰做一份調音 profile,未測完之前,新出嘅 iPhone / iPad 係唔支援嘅。呢個唔係 bug,係要等。Your device is too new. Sonos has to test each device and build a tuning profile for its built-in microphone, so newly released iPhones and iPads are unsupported until that is done. This is a wait, not a fault.
• **你部机喺唔支援名单上** —— 见下一节,好多现役 iPad 都喺入面。**你部機喺唔支援名單上** —— 見下一節,好多現役 iPad 都喺入面。Your device is on the unsupported list — see the next section. A lot of current iPads are.
• **呢台 Sonos 唔支援** —— **Port、Connect、Roam SL** 呢三款唔可以调。**呢台 Sonos 唔支援** —— **Port、Connect、Roam SL** 呢三款唔可以調。That Sonos product is excluded. Port, Connect and Roam SL cannot be tuned.

唔支援嘅 iPad(官方名单)唔支援嘅 iPad(官方名單)The unsupported iPads

呢一份最容易令人误会 —— 好多係啱啱买、又贵嘅型号:呢一份最容易令人誤會 —— 好多係啱啱買、又貴嘅型號:This list catches people out most, because several of them are recent and expensive:

• iPad Pro 11 吋:第 2、3、4 代iPad Pro 11 吋:第 2、3、4 代iPad Pro 11-inch: 2nd, 3rd and 4th generation
• iPad Pro 12.9 吋:第 4、5、6 代iPad Pro 12.9 吋:第 4、5、6 代iPad Pro 12.9-inch: 4th, 5th and 6th generation
• iPad Pro M4(第 7 代)iPad Pro M4(第 7 代)iPad Pro M4 (7th generation)
• iPad 第 10 代、iPad 第 11 代(A16)iPad 第 10 代、iPad 第 11 代(A16)iPad (10th generation) and iPad (11th generation, A16)
• iPad Air 11 吋同 13 吋(M2,第 6 代)iPad Air 11 吋同 13 吋(M2,第 6 代)iPad Air 11-inch and 13-inch (M2, 6th generation)

最实际嘅做法:**借一部支援嘅 iPhone 嚟调一次就算**。因为调音只需要做一次,借完还返都冇所谓 —— 调音结果係存喺音箱度,唔係存喺部手机。最實際嘅做法:**借一部支援嘅 iPhone 嚟調一次就算**。因為調音只需要做一次,借完還返都冇所謂 —— 調音結果係存喺喇叭度,唔係存喺部手機。The practical answer: borrow a supported iPhone and do it once. Since tuning only has to happen once, giving the phone back changes nothing — the result lives on the speaker, not on the phone.

Android 用户可以点调音？Android 用戶可以點調音？Can Android users tune their Sonos at all?

**Arc Ultra、Era 100、Era 300** 呢三款有「快速调音」,唔使靠你部手机嘅麦克风 —— 佢用音箱自己嗰只。所以 **Android 用户同埋行紧 beta / 唔支援 iPad 嘅人,喺呢三款上面一样调得**。**Arc Ultra、Era 100、Era 300** 呢三款有「快速調音」,唔使靠你部手機嘅咪高峰 —— 佢用喇叭自己嗰隻。所以 **Android 用戶同埋行緊 beta / 唔支援 iPad 嘅人,喺呢三款上面一樣調得**。Arc Ultra, Era 100 and Era 300 support quick tuning, which does not need your phone's microphone — it uses the speaker's own. So Android users, beta testers and owners of unsupported iPads can still tune these three.

便携机就更简单:**Move、Move 2、Play、Roam、Roam 2 有自动 Trueplay**,一开始播就自己校,换个位置会自己再校,Wi-Fi 同蓝牙模式都行。开关喺 设置 → 拣该产品 → Sound → Trueplay。要留意机身麦克风一定要开住,佢先运作得;两部配成立体声对嘅话,两边麦克风都要开。便攜機就更簡單:**Move、Move 2、Play、Roam、Roam 2 有自動 Trueplay**,一開始播就自己校,換個位置會自己再校,Wi-Fi 同藍牙模式都行。開關喺 設定 → 揀該產品 → Sound → Trueplay。要留意機身咪高峰一定要開住,佢先運作得;兩部配成立體聲對嘅話,兩邊咪高峰都要開。The portables are simpler still: Move, Move 2, Play, Roam and Roam 2 have automatic Trueplay, which tunes as soon as playback starts and re-tunes when you move the speaker, in both Wi-Fi and Bluetooth mode. Toggle it under Settings → the product → Sound → Trueplay. The onboard microphone has to be enabled for it to work — and if two are stereo paired, both microphones must be on.

调到一半出错，係咩问题？調到一半出錯，係咩問題？Getting an error during tuning — what's wrong?

最常见係「Speaker problem」。三条判据:**部 iOS 装置有冇连啱嗰个 Wi-Fi**(调音期间佢同音箱都必须留喺同一网络)、**有冇外网**(调音要落载资料)、以及**部音箱本身係咪连唔稳**(重启嗰台再试)。最常見係「Speaker problem」。三條判據:**部 iOS 裝置有冇連啱嗰個 Wi-Fi**(調音期間佢同喇叭都必須留喺同一網絡)、**有冇外網**(調音要落載資料)、以及**部喇叭本身係咪連唔穩**(重啟嗰台再試)。The common one is "Speaker problem". Three things to check: is the iOS device on the right Wi-Fi (it and the speaker must stay on the same network throughout), is there internet access (tuning downloads data), and is the speaker itself connecting reliably (reboot that one and try again).

调完觉得冇分别，係咪失败咗？調完覺得冇分別，係咪失敗咗？Trueplay made no difference — did it fail?

**冇分别** —— 通常代表你摆位本身已经够好,Trueplay 只做咗好轻微嘅调整。想再郁,用 App 入面嘅 EQ,唔好重复调音。**冇分別** —— 通常代表你擺位本身已經夠好,Trueplay 只做咗好輕微嘅調整。想再郁,用 App 入面嘅 EQ,唔好重複調音。No difference usually means your placement was already good, so Trueplay only made subtle adjustments. If you want to go further, use the EQ in the app rather than tuning again.

**变差咗** —— 重调一次,但呢四点要做啱,唔係结果一样差:**變差咗** —— 重調一次,但呢四點要做啱,唔係結果一樣差:Worse means retune — but get these four right, or you will land in the same place:

• **静音环境** —— 唔好讲嘢,顺手熄咗风扇同冷气。**靜音環境** —— 唔好講嘢,順手熄咗風扇同冷氣。Keep it quiet — don't talk, and switch off fans and air conditioning if you can.
• **行匀成间房** —— 细房就集中喺你平时坐嗰几个位。**行勻成間房** —— 細房就集中喺你平時坐嗰幾個位。Cover the room — in a small room, concentrate on where you actually listen.
• **平稳咁上下摆动部机** —— 由头到腰,唔好摆得太快。**平穩咁上下擺動部機** —— 由頭到腰,唔好擺得太快。Move the device smoothly — head to waist, and not too fast.
• **调音期间千祈唔好郁音量** —— 呢一点最多人踩。测试音本身好大声,好多人反射性去校细,一校就毁咗成次调音。**調音期間千祈唔好郁音量** —— 呢一點最多人踩。測試音本身好大聲,好多人反射性去校細,一校就毀咗成次調音。Do not touch the volume while tuning — this is the one people trip over. The test tones are loud, the reflex is to turn them down, and doing so ruins the result.

想 A/B 对比,唔使重调:去 设置 → 该房间 → Trueplay,直接把 Trueplay Tuning 撳熄再撳返,即刻听得出分别。想 A/B 對比,唔使重調:去 設定 → 該房間 → Trueplay,直接把 Trueplay Tuning 㩒熄再㩒返,即刻聽得出分別。To A/B it you do not need to retune at all: go to Settings → the room → Trueplay and toggle Trueplay Tuning off and back on.

Trueplay 同 EQ 係咪同一件事？Trueplay 同 EQ 係咪同一件事？Is Trueplay the same as EQ?

两者经常被当成同一样嘢,但佢哋解决嘅问题唔同。**Trueplay 处理嘅係「呢间房」** —— 墙、家具、摆位造成嘅反射;**EQ 处理嘅係「你钟意点」** —— 想低音多啲、高音少啲。所以调完 Trueplay 之后仲可以用 EQ,两者係叠加嘅,唔冲突。兩者經常被當成同一樣嘢,但佢哋解決嘅問題唔同。**Trueplay 處理嘅係「呢間房」** —— 牆、傢俬、擺位造成嘅反射;**EQ 處理嘅係「你鍾意點」** —— 想低音多啲、高音少啲。所以調完 Trueplay 之後仲可以用 EQ,兩者係疊加嘅,唔衝突。The two get treated as one thing, but they solve different problems. Trueplay deals with the room — the reflections created by walls, furnishings and placement. EQ deals with your taste — more bass, less treble. They stack rather than conflict, so using EQ after tuning is entirely normal.

Sonos 嘅 EQ 唔係一条条频段嘅图形均衡器,只有四项:**低音、高音、平衡、响度**。路径係 设置 → 拣产品 → Sound → EQ。想播紧歌嘅时候快手改,可以喺 帐户 → App 偏好设定 开咗 **EQ Shortcut**,之后撳音量条就见到 EQ 图示。平衡只有部分产品有(Five、Port、Amp、Play:5 二代、Play:3、Connect 等有左右声道嘅型号)。Sonos 嘅 EQ 唔係一條條頻段嘅圖形均衡器,只有四項:**低音、高音、平衡、響度**。路徑係 設定 → 揀產品 → Sound → EQ。想播緊歌嘅時候快手改,可以喺 帳戶 → App 偏好設定 開咗 **EQ Shortcut**,之後㩒音量條就見到 EQ 圖示。平衡只有部分產品有(Five、Port、Amp、Play:5 二代、Play:3、Connect 等有左右聲道嘅型號)。Sonos' EQ is not a multi-band graphic equaliser — there are four controls: bass, treble, balance and loudness. You'll find them under Settings → the product → Sound → EQ. For quick changes mid-song, turn on the EQ Shortcut under Account → App Preferences, after which tapping the volume slider reveals an EQ icon. Balance only appears on products with left and right channels — Five, Port, Amp, Play:5 (Gen 2), Play:3, Connect and similar.

顺带答一条好多人搜嘅问题:**冇所谓「最佳 EQ 设定」**。网上流传嘅数值係人哋喺人哋间房、用人哋对耳、听人哋嗰种音乐调出嚟嘅。有意义嘅做法係先跑 Trueplay 处理咗房间因素,再按自己耳仔细调 —— 由 0 开始,一次只郁一项。順帶答一條好多人搜嘅問題:**冇所謂「最佳 EQ 設定」**。網上流傳嘅數值係人哋喺人哋間房、用人哋嗰對耳、聽人哋嗰種音樂調出嚟嘅。有意義嘅做法係先跑 Trueplay 處理咗房間因素,再按自己耳仔細調 —— 由 0 開始,一次只郁一項。While we're here, a question a lot of people search for: there is no "best EQ setting". The numbers passed around online were arrived at in someone else's room, with someone else's ears, on someone else's music. The approach that actually works is to let Trueplay handle the room first, then adjust by ear — start at zero and change one control at a time.

配咗对、配咗家庭影院,仲调唔调得?配咗對、配咗家庭影院,仲調唔調得?Stereo pairs, home theatre, Amp and Sub

• **立体声对、家庭影院、加咗 Sub 或者 Sub Mini** —— 全部支援,当成一个整体嚟调。**立體聲對、家庭影院、加咗 Sub 或者 Sub Mini** —— 全部支援,當成一個整體嚟調。Stereo pairs, home theatre setups, and systems with a Sub or Sub Mini added — all supported, and tuned as a single unit.
• **Amp** —— 配 Sonos In-Wall / In-Ceiling by Sonance 嵌入式喇叭嘅时候调得,但要用最新版 Sonos App,**S1 唔得**;配 Sonos Outdoor by Sonance 户外喇叭就**唔支援**。Amp 用嚟推家庭影院后置声道嗰阵亦调得。**Amp** —— 配 Sonos In-Wall / In-Ceiling by Sonance 嵌入式喇叭嘅時候調得,但要用最新版 Sonos App,**S1 唔得**;配 Sonos Outdoor by Sonance 戶外喇叭就**唔支援**。Amp 用嚟推家庭影院後置聲道嗰陣亦調得。Amp — supported with Sonos In-Wall or In-Ceiling by Sonance architectural speakers, on the current Sonos app only (not S1). It is not supported with Sonos Outdoor by Sonance. Amp also supports tuning when it is powering rear channels in a home theatre.
• **Connect:Amp** —— 只有喺推家庭影院后置声道嗰种情况下先调得,平时唔得。**Connect:Amp** —— 只有喺推家庭影院後置聲道嗰種情況下先調得,平時唔得。Connect:Amp — can only be tuned when it is powering rear channels in a home theatre; not otherwise.
• **Move 加咗 Google 助理** —— 蓝牙模式下自动 Trueplay 会被停用。**Move 加咗 Google 助理** —— 藍牙模式下自動 Trueplay 會被停用。A Move with Google Assistant added — automatic Trueplay is disabled while it is in Bluetooth mode.

最后一句:如果你把音箱搬咗位、或者间房嘅家具大执过,值得重调一次。Trueplay 记住嘅係调音嗰一刻嗰间房。最後一句:如果你把喇叭搬咗位、或者間房嘅傢俬大執過,值得重調一次。Trueplay 記住嘅係調音嗰一刻嗰間房。One last thing: if you move the speaker, or rearrange the room substantially, it is worth retuning. What Trueplay remembers is the room as it was at the moment you tuned it.

官方参考官方參考Official references

• 支援 Trueplay 嘅装置同产品(官方名单)支援 Trueplay 嘅裝置同產品(官方名單)Trueplay-compatible devices and products (official)
• 用 Trueplay 调音用 Trueplay 調音Tune your speakers with Trueplay
• 自动 Trueplay(便携机)自動 Trueplay(便攜機)Automatic Trueplay
• 调音过程出错調音過程出錯Error during Trueplay tuning
• 调低音 / 高音 / 平衡 / 响度調低音 / 高音 / 平衡 / 響度Adjust bass, treble, balance and loudness