Alexa 同 Sonos 唔听使:两种接法,两套修法Alexa 同 Sonos 唔聽使:兩種接法,兩套修法Alexa Not Working with Sonos: Two Setups, Two Sets of Fixes

你係边一种接法？两种要先分清你係邊一種接法？兩種要先分清Which of the two setups do you have?

• **Alexa 内建喺 Sonos 音箱入面** —— 音箱本身有麦克风(例如 Sonos One、Beam、Arc、Era 100 / 300 呢类有语音功能嘅型号),你直接对住音箱讲嘢。**Alexa 內建喺 Sonos 喇叭入面** —— 喇叭本身有咪高峰(例如 Sonos One、Beam、Arc、Era 100 / 300 呢類有語音功能嘅型號),你直接對住喇叭講嘢。Alexa built into the Sonos speaker — the speaker has its own microphone (voice-enabled models such as Sonos One, Beam, Arc, Era 100 and Era 300), and you talk to the speaker directly.
• **用 Echo 之类嘅 Alexa 装置控制 Sonos** —— 你对住 Echo 讲,Echo 经 **Sonos skill** 去指挥音箱。音箱本身唔使有麦克风。**用 Echo 之類嘅 Alexa 裝置控制 Sonos** —— 你對住 Echo 講,Echo 經 **Sonos skill** 去指揮喇叭。喇叭本身唔使有咪高峰。An Alexa device such as an Echo controlling Sonos — you talk to the Echo, which drives the speakers through the Sonos skill. The speaker needs no microphone of its own.

**判据:你係对住 Sonos 音箱讲,定係对住 Echo 讲?**两种都要装 Sonos skill,但麦克风、指示灯呢啲检查只适用于第一种。**判據:你係對住 Sonos 喇叭講,定係對住 Echo 講?**兩種都要裝 Sonos skill,但咪高峰、指示燈呢啲檢查只適用於第一種。The test: are you talking to the Sonos speaker, or to an Echo? Both need the Sonos skill, but the microphone and indicator-light checks only apply to the first.

先排除:你个地区有冇得用？先排除:你個地區有冇得用？First: is Alexa on Sonos even available in your region?

呢一步值得摆最前,因为佢可以即刻解释「点样整都唔得」。Alexa 喺 Sonos 上分**标准版**同**国际版**,而国际版嘅功能同语言明显少啲:呢一步值得擺最前,因為佢可以即刻解釋「點樣整都唔得」。Alexa 喺 Sonos 上分**標準版**同**國際版**,而國際版嘅功能同語言明顯少啲:This belongs first because it can immediately explain "nothing I do works". Alexa on Sonos comes in a standard and an international version, and the international one has noticeably fewer features and languages:

• **标准版**(16 个地区)—— 美国、英国、加拿大、澳洲、新西兰、爱尔兰、德国、奥地利、法国、意大利、西班牙、巴西、墨西哥、日本、沙特阿拉伯、阿联酋。**標準版**(16 個地區)—— 美國、英國、加拿大、澳洲、紐西蘭、愛爾蘭、德國、奧地利、法國、意大利、西班牙、巴西、墨西哥、日本、沙特阿拉伯、阿聯酋。Standard version (16 regions) — US, UK, Canada, Australia, New Zealand, Ireland, Germany, Austria, France, Italy, Spain, Brazil, Mexico, Japan, Saudi Arabia and the UAE.
• **国际版**(功能较少)—— 包括**香港、台湾、新加坡、南韩**,以及荷兰、比利时、瑞士、北欧诸国等 26 个地区。**國際版**(功能較少)—— 包括**香港、台灣、新加坡、南韓**,以及荷蘭、比利時、瑞士、北歐諸國等 26 個地區。International version (reduced feature set) — includes Hong Kong, Taiwan, Singapore and South Korea, along with the Netherlands, Belgium, Switzerland, the Nordics and others, 26 regions in all.

换句话讲:如果你喺香港或者台湾,**你攞到嘅本来就係功能较少嗰个版本** —— 见到某啲指令喺 YouTube 教程度得、喺你度唔得,好可能唔係你设定错,而係版本差异。中国大陆唔喺任何一份名单上。換句話講:如果你喺香港或者台灣,**你攞到嘅本來就係功能較少嗰個版本** —— 見到某啲指令喺 YouTube 教程度得、喺你度唔得,好可能唔係你設定錯,而係版本差異。中國大陸唔喺任何一份名單上。Put plainly: if you are in Hong Kong or Taiwan, the version you get is the reduced one — so commands that work in a YouTube tutorial but not for you may be a version difference rather than a setup mistake. Mainland China appears on neither list.

「Sorry, that device is offline」「Sorry, that device is offline」"Sorry, that device is offline"

呢句係搜得最多嗰句。佢嘅意思係 **Alexa 认得呢个装置,但去唔到** —— 所以问题唔喺你把声或者指令,喺连接同授权。按呢个次序:呢句係搜得最多嗰句。佢嘅意思係 **Alexa 認得呢個裝置,但去唔到** —— 所以問題唔喺你把聲或者指令,喺連接同授權。按呢個次序:This is the most-searched wording. It means Alexa recognises the device but cannot reach it — so the problem is not your voice or the phrasing, it is connectivity and authorisation. In order:

• **Sonos App 本身见唔见到嗰间房?**见唔到就唔关 Alexa 事,先修好 Sonos 本身。**Sonos App 本身見唔見到嗰間房?**見唔到就唔關 Alexa 事,先修好 Sonos 本身。Can the Sonos app itself see that room? If not, this isn't an Alexa problem — fix Sonos first.
• **禁用再启用 Sonos skill** —— Alexa App → More → Skills & Games → Sonos → Disable Skill,然后 Enable Skill。呢一步会重新做一次装置发现,解决相当一部分「offline」。**禁用再啟用 Sonos skill** —— Alexa App → More → Skills & Games → Sonos → Disable Skill,然後 Enable Skill。呢一步會重新做一次裝置發現,解決相當一部分「offline」。Disable and re-enable the Sonos skill — Alexa app → More → Skills & Games → Sonos → Disable Skill, then Enable Skill. That reruns device discovery and clears a fair share of "offline" reports.
• **Sonos 软件係咪最新** —— 旧版同 skill 对唔上就会出呢类含糊错误。**Sonos 軟件係咪最新** —— 舊版同 skill 對唔上就會出呢類含糊錯誤。Is the Sonos software current? A version mismatch with the skill produces exactly this kind of vague error.

完全冇反应 / 听唔明完全冇反應 / 聽唔明No response, or "I'm having trouble understanding"

如果你係对住 **Sonos 音箱**讲(第一种接法),呢几样先查:如果你係對住 **Sonos 喇叭**講(第一種接法),呢幾樣先查:If you are talking to the Sonos speaker (the first setup), start here:

• **麦克风係咪熄咗** —— 部分型号有实体麦克风开关。同时睇麦克风掣上面嗰粒指示灯:灯熄咗就撳一下重新开启,再试。**咪高峰係咪熄咗** —— 部分型號有實體咪高峰開關。同時睇咪高峰掣上面嗰粒指示燈:燈熄咗就㩒一下重新開啟,再試。Is the microphone off? Some models have a physical microphone switch. Also check the indicator above the microphone or voice-service button — if the light is off, tap the button to re-enable it and try again.
• **摆位** —— 音箱贴住墙、贴住其他音箱、或者附近有持续噪音,Alexa 就听唔清。移开少少再试。**擺位** —— 喇叭貼住牆、貼住其他喇叭、或者附近有持續噪音,Alexa 就聽唔清。移開少少再試。Placement — pressed against a wall, next to other speakers, or near constant background noise, Alexa cannot hear you clearly. Move it and retry.
• **Alexa 叫你「link music services」** —— 咁就要去 Alexa App 入面把音乐服务连接好,先再试其他嘢。**Alexa 叫你「link music services」** —— 咁就要去 Alexa App 入面把音樂服務連接好,先再試其他嘢。Alexa replies "link music services" — link them in the Alexa app before trying anything else.

重要一条容易踩嘅限制:**一个 Sonos 系统只可以用一个 Amazon 帐户**。如果你喺另一个地方仲有第二套 Sonos,想两边都用 Alexa,就要用第二个 Amazon 帐户。重要一條容易踩嘅限制:**一個 Sonos 系統只可以用一個 Amazon 帳戶**。如果你喺另一個地方仲有第二套 Sonos,想兩邊都用 Alexa,就要用第二個 Amazon 帳戶。One limit that catches people: one Amazon account per Sonos system. If you have a second Sonos system elsewhere and want Alexa on both, you need a second Amazon account.

有边啲嘢 Alexa 喺 Sonos 上係做唔到？有邊啲嘢 Alexa 喺 Sonos 上係做唔到？What can Alexa genuinely not do on Sonos?

以下係官方讲明唔支援,唔係你设定唔啱 —— 唔好为咗佢哋不断重装 skill:以下係官方講明唔支援,唔係你設定唔啱 —— 唔好為咗佢哋不斷重裝 skill:These are documented as unsupported rather than a setup error — don't keep reinstalling the skill chasing them:

• **用歌词搵歌****用歌詞揾歌**Finding songs by their lyrics
• **设定 Sonos 嘅闹钟同睡眠定时器** —— 呢两样要喺 Sonos App 度做。**設定 Sonos 嘅鬧鐘同睡眠定時器** —— 呢兩樣要喺 Sonos App 度做。Setting Sonos alarms and sleep timers — both have to be done in the Sonos app.
• **播你嘅 Sonos 本地音乐库****播你嘅 Sonos 本地音樂庫**Playing your Sonos local music library
• **语音赞好 / 唔好会唔会同步返 Sonos App** —— 唔会。**語音讚好 / 唔好會唔會同步返 Sonos App** —— 唔會。Thumbs up/down by voice reflecting in the Sonos app — it does not.
• **语音通话、Whisper Mode、Drop In****語音通話、Whisper Mode、Drop In**Voice calling, Whisper Mode and Drop In

点解叫得郁，但播错服务或者播错房？點解叫得郁，但播錯服務或者播錯房？It responds but plays the wrong thing — why?

呢个唔係故障,係两个设定嘅结果 —— 而且两个都唔喺 Sonos App 度,係喺 Alexa App 度:呢個唔係故障,係兩個設定嘅結果 —— 而且兩個都唔喺 Sonos App 度,係喺 Alexa App 度:Not a fault — the result of two settings, and neither of them is in the Sonos app. Both live in the Alexa app:

• **播错服务** —— 你叫「播 X」嗰阵,Alexa 会用**佢自己嗰个默认音乐服务**,同你喺 Sonos App 加咗边啲服务无关。改法:Alexa App → Settings → Music & Podcasts → Default Services。**播錯服務** —— 你叫「播 X」嗰陣,Alexa 會用**佢自己嗰個預設音樂服務**,同你喺 Sonos App 加咗邊啲服務無關。改法:Alexa App → Settings → Music & Podcasts → Default Services。The wrong service — when you say "play X", Alexa uses its own default music service, which has nothing to do with what you added in the Sonos app. Change it under Alexa app → Settings → Music & Podcasts → Default Services.
• **播错房间** —— 唔想每次都要讲房间名,就喺 Alexa 嘅智能家居装置群组入面设定一个「首选音箱」,咁对住嗰个 Echo 讲就会播落你指定嗰间房。**播錯房間** —— 唔想每次都要講房間名,就喺 Alexa 嘅智能家居裝置群組入面設定一個「首選喇叭」,咁對住嗰個 Echo 講就會播落你指定嗰間房。The wrong room — to stop having to name the room every time, set a preferred speaker in the Alexa Smart Home Device Group, and speaking to that Echo will play in the room you chose.

顺带讲一句立体声对嘅行为:两台有语音功能嘅 Sonos 配成对之后,**两边嘅麦克风都会开住、都会回应指令**。呢个係设计,唔係重复触发嘅 bug。順帶講一句立體聲對嘅行為:兩台有語音功能嘅 Sonos 配成對之後,**兩邊嘅咪高峰都會開住、都會回應指令**。呢個係設計,唔係重複觸發嘅 bug。One note on stereo pairs: when two voice-enabled Sonos speakers are paired, both microphones stay enabled and both respond to commands. That is by design, not a double-trigger bug.

控制电视嘅指令控制電視嘅指令TV commands

如果你有 Sonos 经 **HDMI-ARC** 驳住电视,Alexa 仲可以控制电视本身。呢部分好多人唔知有:如果你有 Sonos 經 **HDMI-ARC** 駁住電視,Alexa 仲可以控制電視本身。呢部分好多人唔知有:If you have a Sonos product connected to the TV over HDMI-ARC, Alexa can also control the television itself — a part people often don't realise exists:

• 「Alexa, turn on/off the TV」——开关电视「Alexa, turn on/off the TV」——開關電視"Alexa, turn on/off the TV"
• 「Alexa, set mode to TV」——切换到电视音源「Alexa, set mode to TV」——切換到電視音源"Alexa, set mode to TV"
• 「Alexa, switch to Speech Enhancement mode in the Living Room」——开人声增强「Alexa, switch to Speech Enhancement mode in the Living Room」——開人聲增強"Alexa, switch to Speech Enhancement mode in the Living Room"
• 「Alexa, switch to Night mode in the Living Room」——开夜间模式「Alexa, switch to Night mode in the Living Room」——開夜間模式"Alexa, switch to Night mode in the Living Room"

呢啲指令要 HDMI-ARC 先有。用光纤驳嘅话,电视嗰边嘅控制唔喺 Sonos 手上。呢啲指令要 HDMI-ARC 先有。用光纖駁嘅話,電視嗰邊嘅控制唔喺 Sonos 手上。These need HDMI-ARC. Over an optical connection, control of the TV isn't Sonos' to pass on.

最后一招:解除注册再重来最後一招:解除註冊再重嚟Last resort: deregister and start over

上面全部试晒都唔得,先行呢一步:喺 Alexa App 禁用 Sonos skill,再喺 Sonos 呢边解除语音服务嘅注册(设置 → 该房间 → 语音助手 → 移除),然后由头设定一次。呢个动作只影响语音部分,**唔会掂你嘅音箱设定、收藏或者已连接嘅音乐服务**。上面全部試晒都唔得,先行呢一步:喺 Alexa App 禁用 Sonos skill,再喺 Sonos 呢邊解除語音服務嘅註冊(設定 → 該房間 → 語音助手 → 移除),然後由頭設定一次。呢個動作只影響語音部分,**唔會掂你嘅喇叭設定、收藏或者已連接嘅音樂服務**。Only once everything above has failed: disable the Sonos skill in the Alexa app, remove the voice assistant on the Sonos side (Settings → the room → voice assistant → remove), then set it up from scratch. This touches only the voice layer — your speaker settings, favourites and connected music services are unaffected.

留意呢一步同**恢复出厂设置**係两回事。语音助手出问题唔应该重置音箱 —— 重置会永久删走收藏同全部已连接服务,而对一个 skill 授权问题完全帮唔到手。留意呢一步同**恢復原廠設定**係兩回事。語音助手出問題唔應該重置喇叭 —— 重置會永久刪走收藏同全部已連接服務,而對一個 skill 授權問題完全幫唔到手。Note this is not the same as a factory reset. A voice-assistant problem is not a reason to reset the speaker: that permanently deletes your favourites and every connected service, and does nothing for a skill authorisation issue.

官方参考官方參考Official references

• Alexa 指令唔 work(官方排障)Alexa 指令唔 work(官方排障)Alexa commands not working on Sonos (official)
• Alexa 喺 Sonos 嘅地区同语言Alexa 喺 Sonos 嘅地區同語言Amazon Alexa availability on Sonos
• 用 Echo 控制 Sonos用 Echo 控制 SonosSet up an Alexa device to control Sonos
• 喺有语音嘅 Sonos 音箱上设定 Alexa喺有語音嘅 Sonos 喇叭上設定 AlexaSet up Alexa on a voice-enabled Sonos speaker
• 用 Alexa 控制 Sonos(指令)用 Alexa 控制 Sonos(指令)Control Sonos with Amazon Alexa