Apple Music 喺 Sonos:掉线、报错、同埋 lossless 出唔到Apple Music 喺 Sonos:掉線、報錯、同埋 lossless 出唔到Apple Music on Sonos: Fixing Disconnects, Errors and Missing Lossless

点解 lossless 出唔到？要先关咗 Spatial Music點解 lossless 出唔到？要先閂咗 Spatial MusicWhy isn't lossless working? Turn Spatial Music off first

Apple Music 喺 Sonos 上最高做到 **24-bit / 192 kHz FLAC**,但有个前置条件绝大部分人唔知:**要先喺 Sonos App 入面把该房间嘅 Spatial Music 关掉**,lossless 先播得出。呢两者係互斥嘅。Apple Music 喺 Sonos 上最高做到 **24-bit / 192 kHz FLAC**,但有個前置條件絕大部分人唔知:**要先喺 Sonos App 入面把該房間嘅 Spatial Music 閂咗**,lossless 先播得出。呢兩者係互斥嘅。Apple Music on Sonos goes up to 24-bit / 192 kHz FLAC, but there is a prerequisite almost nobody knows about: Spatial Music has to be switched off for that room in the Sonos app before lossless will play. The two are mutually exclusive.

• **第一步(Sonos App)** —— 设置 → 拣该房间 → Sound → 把 **Spatial Music 关掉**。**第一步(Sonos App)** —— 設定 → 揀該房間 → Sound → 把 **Spatial Music 閂咗**。Step one, in the Sonos app — Settings → the room → Sound → turn Spatial Music off.
• **第二步(Apple Music App,iOS)** —— 设置图示 → Apps → Music → Lossless Audio 开启,再拣串流同下载嘅音质。**第二步(Apple Music App,iOS)** —— 設定圖示 → Apps → Music → Lossless Audio 開啟,再揀串流同下載嘅音質。Step two, in the Apple Music app on iOS — Settings icon → Apps → Music → turn on Lossless Audio, then pick the streaming and download quality.

所以呢个係一个取舍,唔係「两个都开就最好」:**想要 Dolby Atmos 空间音频就开住 Spatial Music;想要 hi-res lossless 就要关掉佢。**明白咗呢一点,「点解我开咗 lossless 都冇分别」就唔再係谜。所以呢個係一個取捨,唔係「兩個都開就最好」:**想要 Dolby Atmos 空間音頻就開住 Spatial Music;想要 hi-res lossless 就要閂咗佢。**明白咗呢一點,「點解我開咗 lossless 都冇分別」就唔再係謎。So this is a trade-off rather than a "turn both on" situation: keep Spatial Music on for Dolby Atmos spatial audio, or turn it off for hi-res lossless. Once that clicks, "why does enabling lossless change nothing" stops being a mystery.

同 Spotify 一样,**S1 controller 同只支援 S1 嘅产品完全冇 lossless**,同埋要用 iOS / Android 版嘅 Sonos App。同 Spotify 一樣,**S1 controller 同只支援 S1 嘅產品完全冇 lossless**,同埋要用 iOS / Android 版嘅 Sonos App。As with Spotify, the S1 controller and S1-only products have no lossless at all, and you need the iOS or Android Sonos app.

加唔到 / 报「something went wrong」加唔到 / 報「something went wrong」Won't add, or "something went wrong"

按呢个次序对,基本上一定揾到:按呢個次序對,基本上一定揾到:Work down this list and you will usually land on it:

• **订阅係咪仲有效** —— Apple Music 冇免费层,试用期完咗、或者付款失败,喺 Sonos 呢边表现出嚟就係加唔到或者播到一半死。先去 Apple 嗰边确认订阅状态。**訂閱係咪仲有效** —— Apple Music 冇免費層,試用期完咗、或者付款失敗,喺 Sonos 呢邊表現出嚟就係加唔到或者播到一半死。先去 Apple 嗰邊確認訂閱狀態。Is the subscription still active? There is no free tier, so an expired trial or a failed payment shows up on the Sonos side as "won't add" or as playback dying partway. Check the subscription on Apple's side first.
• **授权过期** —— 用得好地地突然唔得,多数係呢个。喺 Sonos App 移除 Apple Music 再重新加。呢一步唔会影响你 Apple Music 度嘅资料库同歌单。**授權過期** —— 用得好地地突然唔得,多數係呢個。喺 Sonos App 移除 Apple Music 再重新加。呢一步唔會影響你 Apple Music 度嘅資料庫同歌單。An expired authorisation — the usual cause when it worked and suddenly doesn't. Remove Apple Music in the Sonos app and add it back; your library and playlists on Apple's side are untouched.
• **登入咗错嘅 Apple 帐户** —— 屋企有几个 Apple 帐户嗰阵好易中。授权页会显示登紧边个,睇清楚先撳同意。**登入咗錯嘅 Apple 帳戶** —— 屋企有幾個 Apple 帳戶嗰陣好易中。授權頁會顯示登緊邊個,睇清楚先㩒同意。The wrong Apple Account is signed in — easy to hit in a household with several. The authorisation page shows which one; read it before you approve.
• **Sonos 软件太旧** —— 服务侧嘅接口改咗,旧版会报含糊嘅错误。先更新。**Sonos 軟件太舊** —— 服務側嘅介面改咗,舊版會報含糊嘅錯誤。先更新。Old Sonos software — when the service's interface changes, older versions report vague errors. Update first.

一直断线 / 播到一半停一直斷線 / 播到一半停Repeated disconnects and stalls

同 Spotify 嗰篇一样嘅判据:**换一个来源试**。播一个网络电台或者本地音乐库嘅歌,如果佢哋都断,咁就唔关 Apple Music 事,係网络;如果只有 Apple Music 断,就集中喺授权同订阅。同 Spotify 嗰篇一樣嘅判據:**換一個來源試**。播一個網絡電台或者本地音樂庫嘅歌,如果佢哋都斷,咁就唔關 Apple Music 事,係網絡;如果只有 Apple Music 斷,就集中喺授權同訂閱。The same test as the Spotify guide: try a different source. Play an internet radio station or something from your local library. If those drop too, this is not about Apple Music — it is the network. If only Apple Music drops, focus on the authorisation and subscription.

有一个容易忽略嘅情况:**用 AirPlay 送 Apple Music 落 Sonos**,同**喺 Sonos App 入面播 Apple Music**,係两条唔同嘅路。AirPlay 要你部 iPhone 一直参与,手机训着、行开、切网络都会断。如果你嘅断线只发生喺 AirPlay,改用 Sonos App 入面加咗嘅 Apple Music 播,问题通常就冇咗。有一個容易忽略嘅情況:**用 AirPlay 送 Apple Music 落 Sonos**,同**喺 Sonos App 入面播 Apple Music**,係兩條唔同嘅路。AirPlay 要你部 iPhone 一直參與,手機瞓着、行開、切網絡都會斷。如果你嘅斷線只發生喺 AirPlay,改用 Sonos App 入面加咗嘅 Apple Music 播,問題通常就冇咗。One case that gets missed: AirPlaying Apple Music to Sonos and playing Apple Music from inside the Sonos app are different routes. AirPlay keeps your iPhone in the loop, so sleep, walking away or a network switch all break it. If your dropouts only happen over AirPlay, playing from the service added inside the Sonos app usually ends them.

有边啲功能喺 Sonos 上係真係冇？有邊啲功能喺 Sonos 上係真係冇？Which features genuinely aren't on Sonos?

以下呢几样唔係故障,係官方讲明唔支援 —— 唔好为咗揾佢哋而不断重装重加:以下呢幾樣唔係故障,係官方講明唔支援 —— 唔好為咗揾佢哋而不斷重裝重加:These are not faults — Sonos states they are unsupported. Don't keep reinstalling and re-adding in search of them:

• **智能歌单(Smart Playlists)** —— 只喺 Apple Music App 入面有。**智能歌單(Smart Playlists)** —— 只喺 Apple Music App 入面有。Smart Playlists — available only inside the Apple Music app.
• **音乐视频** —— Sonos 係音频系统,唔播 MV。**音樂視頻** —— Sonos 係音頻系統,唔播 MV。Music videos — Sonos is an audio system and does not play them.
• **Connect 嘅艺人贴文** —— 同样只喺 Apple Music App 内。**Connect 嘅藝人貼文** —— 同樣只喺 Apple Music App 內。Artist posts from Connect — likewise app-only.

而**可以**用嘅包括:成个 Apple Music 曲库同你自己嘅资料库、每日更新嘅精选歌单、Apple Music 1 / Hits / Country 三条全球直播电台、以及成个曲库嘅搜索。另外 Sonos 上会显示 explicit 标记,方便你认出有露骨内容嘅曲目。而**可以**用嘅包括:成個 Apple Music 曲庫同你自己嘅資料庫、每日更新嘅精選歌單、Apple Music 1 / Hits / Country 三條全球直播電台、以及成個曲庫嘅搜尋。另外 Sonos 上會顯示 explicit 標記,方便你認出有露骨內容嘅曲目。What you do get: the full Apple Music catalogue and your own library, daily-updated curated playlists, the Apple Music 1 / Hits / Country global livestreams, and search across the whole catalogue. Sonos also shows explicit badging so you can spot explicit tracks and albums.

你行紧边条路？三条要先认返你行緊邊條路？三條要先認返Which of the three routes are you on?

Apple Music 上 Sonos 有三条唔同嘅路,佢哋坏嘅方式完全唔同。排查之前先答一句:**你係喺边度撳播放?**Apple Music 上 Sonos 有三條唔同嘅路,佢哋壞嘅方式完全唔同。排查之前先答一句:**你係喺邊度㩒播放?**Apple Music reaches Sonos three different ways, and they fail differently. Before troubleshooting, answer one question: where did you press play?

• **喺 Sonos App 入面播** —— 音箱自己去攞流。最稳阵,唔受你部手机影响。lossless 亦只有呢条路支援。**喺 Sonos App 入面播** —— 喇叭自己去攞流。最穩陣,唔受你部手機影響。lossless 亦只有呢條路支援。From inside the Sonos app — the speaker fetches the stream itself. The most robust route, unaffected by your phone, and the only one where lossless applies.
• **用 AirPlay 送过去** —— 音频经你部 iPhone 中转。手机训着、行开、切网络就断。**用 AirPlay 送過去** —— 音頻經你部 iPhone 中轉。手機瞓着、行開、切網絡就斷。Over AirPlay — the audio is relayed through your iPhone, so sleep, distance or a network switch ends it.
• **叫语音助手播** —— 由助手嗰边嘅默认音乐服务决定播咩,同你喺 Sonos App 加咗边啲服务未必一致。**叫語音助手播** —— 由助手嗰邊嘅預設音樂服務決定播咩,同你喺 Sonos App 加咗邊啲服務未必一致。By asking a voice assistant — what plays is decided by the assistant's own default music service, which may not match what you added in the Sonos app.

呢一步值得花十秒,因为佢直接决定咗你应该查边度。举个例:「Apple Music 一直断」如果只发生喺 AirPlay,查 Sonos 同 Apple 都係白查 —— 真凶係你部手机嘅状态。呢一步值得花十秒,因為佢直接決定咗你應該查邊度。舉個例:「Apple Music 一直斷」如果只發生喺 AirPlay,查 Sonos 同 Apple 都係白查 —— 真兇係你部手機嘅狀態。This is worth ten seconds because it decides where to look. For instance: if "Apple Music keeps dropping" only happens over AirPlay, investigating Sonos or Apple is wasted effort — the cause is your phone's state.

Dolby Atmos 点解出唔到？Dolby Atmos 點解出唔到？Dolby Atmos isn't playing — is that a bug?

同 lossless 啱啱相反:Atmos 空间音频**需要** Spatial Music 开住。如果你之前为咗 lossless 关咗佢,Atmos 就自然冇咗 —— 呢个係同一个开关嘅两面。同 lossless 啱啱相反:Atmos 空間音頻**需要** Spatial Music 開住。如果你之前為咗 lossless 閂咗佢,Atmos 就自然冇咗 —— 呢個係同一個開關嘅兩面。The mirror image of lossless: spatial audio with Atmos requires Spatial Music to be on. If you turned it off to get lossless, Atmos goes with it — the two are the same switch seen from opposite sides.

另外,唔係每首歌都有 Atmos 版本,亦唔係每台 Sonos 都做得到空间音频。所以「有啲歌有、有啲歌冇」係正常,唔使当成故障查。另外,唔係每首歌都有 Atmos 版本,亦唔係每台 Sonos 都做得到空間音頻。所以「有啲歌有、有啲歌冇」係正常,唔使當成故障查。Also, not every track has an Atmos mix and not every Sonos product renders spatial audio. "Some tracks do, some don't" is normal rather than something to troubleshoot.

一个慳时间嘅习惯一個慳時間嘅習慣One habit that saves time

遇到 Apple Music 类嘅问题,**移除服务再重新加**呢一步嘅代价好细 —— 你嘅资料库、歌单、收藏全部存喺 Apple 嗰边,Sonos 只係揸住一个授权。所以唔使当佢係「最后手段」,可以好早就试。遇到 Apple Music 類嘅問題,**移除服務再重新加**呢一步嘅代價好細 —— 你嘅資料庫、歌單、收藏全部存喺 Apple 嗰邊,Sonos 只係揸住一個授權。所以唔使當佢係「最後手段」,可以好早就試。For Apple Music problems, removing the service and adding it back costs very little — your library, playlists and saved music all live on Apple's side, and Sonos only holds an authorisation. So it doesn't need to be a last resort; try it early.

真正应该留到最后嘅係音箱恢复出厂设置 —— 佢会永久删走你嘅 My Sonos 收藏同所有已连接服务,而对一个纯粹係 Apple Music 授权嘅问题,佢帮唔到手。真正應該留到最後嘅係喇叭恢復原廠設定 —— 佢會永久刪走你嘅 My Sonos 收藏同所有已連接服務,而對一個純粹係 Apple Music 授權嘅問題,佢幫唔到手。What genuinely belongs last is a factory reset of the speaker: it permanently deletes your My Sonos favourites and every connected service, and it does nothing for what is purely an Apple Music authorisation problem.

官方参考官方參考Official references

• Apple Music 喺 Sonos(官方服务页)Apple Music 喺 Sonos(官方服務頁)Apple Music on Sonos (official service page)
• 播放 Apple Music lossless播放 Apple Music losslessPlaying Apple Music lossless audio on Sonos
• 用 AirPlay 送音频落 Sonos用 AirPlay 送音頻落 SonosStream AirPlay audio to Sonos
• 音乐服务断续或者跳音樂服務斷續或者跳Music service audio stops or skips